Transfer to new address

Recently moved to new address and transfered my xfinity account there and cant activate my own modem to new address.

Responses

CCXanadu

Retired Employee

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300 Messages

1 year ago

Congrats on your move! Have you tried activating from the Xfinity app? If you have Xfinity Voice service, you may have to click on the hyperlink on this page to activate your equipment.

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user_oie32h

2 Messages

I already tried many times activating my own modem on xfinity app it always says cant find modem. We dont have voice service

1 year ago

0

XfinityEmilyB

Official Employee

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2K Messages

@user_oie32h Thank you for giving that a try! Let's take a look at what's preventing your modem from connecting to the network.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

Customer Service

user_oie32h

Transfer to new address

CCXanadu

user_oie32h

XfinityEmilyB

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