Visitor
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1 Message
Transfer services to another user
I am moving out and ending my service on the first. Is there a way to cancel ending my service and transfer the service to my roomate? That way she can keep the router and not have to get a new one?
XfinityMelinda
Official Employee
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309 Messages
3 hours ago
Hello @isabella444, thank you for posting to our Community Forums! We appreciate you reaching out with your question. You've reached the right team who can help you with your request!
If you'd like to transfer service to your roommate rather than disconnect it, there may be options available through an account ownership change. We know there are times when account ownership needs to be updated, such as when a roommate is taking over service at the same address.
You can review the details and requirements in our article on Changing Account Ownership.
If you'd like additional assistance reviewing your specific situation and the pending disconnect order, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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