1 Message
Transfer service
I been in my unit since 10/1/2024 i keep trying to transfer my service without any interruption as you all promise but i in fact have been disconnected for three days!! and it keeps saying the old resident hasn’t disconnected and that is not my problem i signed my lease and moved here and i am a full time online student this is day 3 i cant log in to my classes from home because of an issue that has nothing to do with me I am only responsible for transferring my service not making sure a complete stranger that used to live in my unit disconnected theirs ! I need my service on asap my finals are coming up!
XfinityJamesC
Official Employee
•
1.6K Messages
16 days ago
Greetings, @user_u1xgxm! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting your service transferred, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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