Visitor
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1 Message
Transfer service
I need to transfer service from [Edited: "Personal Information"] to [Edited: "Personal Information"]
Visitor
•
1 Message
I need to transfer service from [Edited: "Personal Information"] to [Edited: "Personal Information"]
ccRuben
Retired Employee
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729 Messages
2 years ago
Hello, thank you for taking the time to reach out! Please send us a direct message, we will be happy to help. Thanks!
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BruceW
Gold Problem Solver
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26.7K Messages
2 years ago
To send the requested information in a private Direct Message ("DM") to Xfinity Support from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
If a circle-slash appears when you try to select the "pencil and paper" icon it means that DMs are disabled in your user Profile. To re-enable them you'll need to go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.
(edited)
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