Visitor
•
2 Messages
Transfer service to new location
I am moving next week and stuck in an endless loop while trying to submit the request to transfer service...the site says contact us; the contact us chat bot directs to FAQ, the FAQ directs to chat bot, the chat bot after 15 + prompts will not connect me with a live agent, the customer service line disconnects after directing me to the chat bot that repeats and says see FAQ which instructs to visit the chat bot. Help!
Community Best Answer
XfinityMatthew
Official Employee
•
2K Messages
16 hours ago
Hello @user_e25131 We'd be happy to assist you with your transfer and appreciate you wanting to stick with us through your move. In order to better assist you please send us a direct message with your full name and both the old address and the one you are attempting to transfer to.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0
EG
Expert
•
119K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
1