New Poster
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2 Messages
Transfer service to new address
On October 29th I met with a xfinity rep.to transfer my service to a new address. It was very clear a new line had to run for service to my new address. The earliest someone could come out was the 7th of November . Instead of someone coming out to run a new line to the home, a service text arrived to do what they do. Which was nothing because no new line was ran. Forward 6 days layer a crew arrived at my home without the proper equipment. Instead of running the new line per Xfinity code, they ran the line to where ever they thought was best. 7 days later a service tech arrived to finish the work. They couldn't do anything because the main line was not up to Xfinity specs.. here I am 4 days later and I have yet to here anything from Xfinity. I have been a customer for over 15 years. Now you take your service and [Edited: Language]. You have until Wednesday to get your cable off my property. If it is not removed, I will do it myself and then sue you. My name is [Edited: PII], I live at [Edited: PII].
XfinityMarcus
Official Employee
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1K Messages
13 hours ago
shooberto thank you for taking the time to reach out to us via Community Forums regarding your transfer to a new location. I understand that you have had quite the experience trying to get service started after multiple visits to address the service line. I want to thank you for your patience as our teams have worked to get things sorted out. Let's get your account pulled up to take a closer look into the status of things. Please send us a direct message with your full name and complete service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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