Transfer service issue

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Good afternoon, @user_6a5c20! Congratulations on your new place! You are at the right place for assistance with your transfer of service. We are excited that you will be moving with us! When our system cannot find your address and you have double-checked it is correct including any apartment or unit numbers and the zip code, that means it is not listed in our system. It can be that we have never provided service there before or that it is not in our service area. 

We can put in a serviceability ticket to see if we can provide service there. If we can provide service there, some addresses can be added right away but other times we need a survey and possible construction. It depends on the wiring, area equipment, and what is hooked up already. 

Please send us a direct message with your full name and current service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message