Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_c5of8a
1st Topic
1st Like
1st Reply

3 Messages

Friday, October 18th, 2024 6:36 PM

transfer secondary email address to another account

I have an email address under my mother's account.  I have moved out and have my own xfinity account.  Can I transfer the email address to my account? 

Question

 • 

Updated 

2 months ago

24

1

Was this helpful?

Accepted Solution

XfinityAldrik

Official Employee

 • 

1.8K Messages

2 months ago

Thank you for reaching out to us @user_c5of8a! To link your username to the new account, we have a step by step guide here.

2

0

user_c5of8a

3 Messages

Thank you.  I was able to link the account.  So, if my mom cancels her account, I can still access my email?

I can't tell what account I'm logged into since it is the same credentials.

Like

Reply

2 months ago

0

XfinityAldrik

Official Employee

 • 

1.8K Messages

You’re welcome @user_c5of8a! To avoid losing access to the email, please log in to the email using the Xfinity Connect Site 90 days prior to the account being disconnected. Once the account is disconnected we will want to sign in to the email through the Connect site every 9 months.

 

Towards the bottom of the guide above, there are steps on how to switch between linked accounts.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here