transfer primary user says to refresh, but never does

Okay, so frustrated!  Person at store messed up my account to the point I have literally spent hours and not rectified yet!  She transfered primary to me away from my husband to me in order to activate new sim card for phone.  I was then locked out of account even though I was now primary?  Literally spent hours on phone before I could access the account and didn't want to change primary because payment is on auto and did not want to [Edited: "Language"] that up.  I've created a gmail account as a secondary sign-in.  Now, when I access the account to transfer primary back to husband, I'm told to "refresh page" or "try later" and have been doing so for two days'- really?  Sometimes it tells me to verify my security id and it's correct, so what to do?