Visitor
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1 Message
Transfer PIN Request for Home Internet Service Phone Number
Greetings,
I've contacted Xfinity Customer Service several times by phone and via online customer service and haven't received a satisfactory response to my request for a Transfer PIN to discontinue my internet phone service with Xfinity.Home Internet Service Telephone Number: [Edited: "Personal Information"].
Please respond with instructions of how to complete this task or provide the Transfer Pin in your response.
Thank you,
[Edited: "Personal Information"]
Xfinity Acct. Number : [Edited: "Personal Information"]
XfinityChristy
Official Employee
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2.3K Messages
26 days ago
I apologize for the trouble you've had in getting your Transfer PIN. It's important that you have access to your information when you need it, and I want to help you resolve this.
The most straightforward way to get a Transfer PIN is through your online account or the Xfinity app. Here's a step-by-step guide to get it yourself:
Sign in to your Xfinity account online or open the Xfinity app.
Navigate to the Devices section.
Select the device associated with the phone number you wish to transfer.
Look for an option to "Transfer your number" or "Cancel this line" and follow the prompts to generate a PIN.
Important to Know: Your Transfer PIN is a security measure to protect your number. It is only valid for 24 hours, so please be ready to provide it to your new service provider as soon as you receive it.
I would also be happy to review your account and see where the issue is with your past request and help get it resolved. To do this, please send a direct message with your full name and address.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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