Transfer Pin issues - [Edited]

I am unable to receive SMS or calls on my wife's phone which is the mobile line on our account. She is 37 weeks pregnant and has missed multiple calls and messages from her doctor's offices over the last 10 days since we have been dealing with this. Support has been horrible and i am unable to get this issue resolved. RCS has been waiting for activation since the day we transferred the service (the biggest mistake i've made in years)

i need someone to resolve this ASAP as it is keeping my pregnant wife from getting the medical information and care she needs. I need to transfer service immediately and have someone correct my bill which has charged me for this line i cannot use which was supposed to be free for one year - false advertising

i have been unable to get any actual assistance on this for 10 days now and my number is being held hostage by xfinity. my advice to anybody reading this - [Edited: "Solicitation"]