Skip to main content
user_6glk56
1st Topic

Visitor

 • 

2 Messages

Tuesday, June 30th, 2026 4:29 PM

Transfer phone lines

I just joined xfinity. We have to transfer our phone lines. Is that something we can do over the phone or do we need to go in person?

Question

 • 

Updated 

3 hours ago

12

1

0

Oldest First
Selected Oldest First
XfinitySara

Official Employee

 • 

2.7K Messages

4 hours ago

Hello, @user_6glk56! Thank you for reaching out by creating a new post on our Xfinity Community Forum. You've come to a great place for support, and our Digital Care Team is happy to help in whatever way we can :) To clarify, did you recently add Xfinity residential service(s) such as Xfinity Internet, Xfinity Video, and/or Xfinity Voice? Did you also join Xfinity Mobile for your cell service? I just want to make sure we understand if you're looking to port landline and/or mobile numbers over.

2

0

user_6glk56

Visitor

 • 

2 Messages

Internet and mobile. No landline

Like

Reply

3 hours ago

0

XfinityMarshante

Official Employee

 • 

1.2K Messages

@user_6glk56, thank you for the details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support." 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 hours ago

0

forum icon

New to the Community?

Start Here