Visitor
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3 Messages
Transfer old carrier number to newly activated xfinity account
I bought a new phone and activated a new xfinity number. I still have my old phone with my old carrier number. Is it possible to transfer my old carrier number to the new xfinity mobile account?
XfinityJon
Official Employee
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811 Messages
2 months ago
Good afternoon user_e61170. We can certainly look into this and assist you further. I do have a couple of questions to help me better understand. Are you looking to add another line? Like bring the old phone, and phone number? Or are you just looking to have the old phone number replace the new phone number, on the new device? If you are looking to bring over a phone number from another carrier, there can be certain actions to complete first. You will want to make sure the old device is paid off, you will also want to make sure there is not a number lock on your old number with the former carrier. Please let me know if this helps.
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