Transfer of service scheduled for several weeks from now but services were disconnected early

Transferring to a new address has been a nightmare. First, I scheduled the transfer to take place for a couple weeks in advance. We were unsure exact move date but wanted to have access if needed. The night I placed the transfer, at 11pm, I receive a text that Xfinity had just delivered my equipment to the new address, that I do not yet live at, and that I had specifically scheduled in advance for. I also already have Xfinity equipment since I am just transferring addresses. Why would you even ship new equipment? And at 11pm? 

The biggest issue, they have now discounted my current address’ internet weeks early and that I just paid for! The app and website are completely useless. They only show my new address account, which is not set up or activated because I do not yet live there. I paid for this entire month of service at my current address just days ago. I cannot talk to a human anywhere. The Xfinity assistant is unhelpful and thinks I want to move my address again. I work from home. This is a huge disruption.