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user_vkr40g
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Thursday, August 20th, 2026 3:39 PM

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Transfer of Ownership Request

I am currently the manager on my plan. I am trying to become the owner.

The current owner initiated the transfer of ownership request. We received emails with links to submit a signed document and our IDs. Both of us have turned in these documents on August 11th.

I have not heard any update regarding this, and it still shows my role as a manager on my account. How can I get this transfer to complete? 

Thank you.

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51 minutes ago

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XfinityAdrienne

Official Employee

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2.2K Messages

51 minutes ago

I am happy we were able to get the details regarding the ticket and the account change request @user_vkr40g! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day. 

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XfinityJustinC

Official Employee

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2.5K Messages

3 hours ago

Hello, @user_vkr40g thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I'd definitely like to look into the account ownership change further. I appreciate all the information you've provided, it's really helpful knowing when you submitted the requested documentation. From experience, when opening the change of ownership ticket I've seen it can take up to 14 business days to complete. 

With the documentation being submitted on 8/11, was the ticket opened the same day?

I've also seen that a lot of my communications end up in my junk/spam folder, have you happened to check in there to see if the communications got filtered to that email section? 

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user_vkr40g

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2 Messages

Hello!

The ticket was opened July 13th. I submitted my documents the same day, but the current owner submitted her documents on August 11th.

I have checked my junk/spam folder and there are not emails from Xfinity.

I just wanted to make sure the request was being processed since I haven't received anything after submitting my documents.

Thank you for your help!

3 hours ago

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XfinityAdrienne

Official Employee

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2.2K Messages

Thank you so much for sharing those details with us, @user_vkr40g! I would be more than happy to dive into the account specific details, and ensure everything is set in motion for the account take over. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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