Visitor
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1 Message
Transfer of Ownership Request
I have submitted a transfer of ownership request more than a month ago now and there was been no update or communication from anyone. I've chatted with multiple live agents and by phone to ask about the status of this ticket and all of them have told me that it will be resolved soon and it still hasn't. I have been charged for the bill because this hasn't been resolved sooner. I'm not sure who to reach about this.
EG
Expert
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112.9K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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416 Messages
3 days ago
Hello @biojaeson, thank you for taking the time to leave a post. Sorry to hear that you have not received an update on your request. We would be glad to look into this for you. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since we already have you in the DM, we can continue there.
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