TRANSFER OF MOBILE SERVICE

user_rznhlm

Good day! You should be able to port your phone number from Spectrum Mobile to Xfinity Mobile and keep your current number as long as you're a Xfinity Internet member. 
 
You'll need information from your current carrier, including your account number and transfer PIN, and you should not cancel your Spectrum service before the transfer is complete.
 
To start the transfer process, sign up for Xfinity Mobile (or add a line if you already have service).
During activation, choose "Keep my current number".
Enter your Spectrum account information and transfer PIN when prompted.
Submit the transfer request and wait for the port to complete.

Important
Do not cancel Spectrum Mobile first. Cancelling before the port completes can cause you to lose the number. Most wireless-to-wireless ports are completed within minutes to a few days, though some transfers can take longer.
 
You will also want to ensure your device is unlocked with Spectrum Mobile, and check to see if your device is compatible with Xfinity Mobile. You can check compatibility here. 

 

 

If you need additional assistance, please send our team a direct message. 

 

 

To send a "Direct Message" message:

 

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 

How to: Direct messaging within the forum