Visitor
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1 Message
Transfer of deceased husband account in my name
I have spent at least 15 hours talking or chatting with Xfinity representatives to switch accounts of my husband, who passed away, to my name and to continue using and paying for these accounts. We have been using Xfinity in 4 locations for 5-7 years with monthly bills of about 200+ each.
Every time I called xfinity representative promised all was done and the accounts are in my name. And every time I encounter an issue afterwards: accounts won't link, or linked but won't allow to see pay bills, or else. I call again to clarify the problem, I am told that for two of four accounts I am not a primary holder still.
This is frustrating, depressing, outrages. If a knowledgeable Xfinity representative hears me, please help. Otherwise, it is a good reason to stop using Xfinity. Feel free to contact my assistant [Edited: "Personal Information"], because I am done loosing my time
CCBiancaB
Problem Solver
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574 Messages
3 years ago
Hi, @user_773225. I'm sorry to hear about the loss of your husband. My condolences. I can only imagine how frustrating it must be to have ongoing issues with the transfer of the accounts. Rest assured our team is here to assist with getting this straightened out once and for all. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name, and the two addresses that have not been transferred over so we may further assist you.
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user_2085f1
Visitor
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2 Messages
3 years ago
My husband passed away 12/13/2019. My Xfinity account worked perfectly until told someone at your Northgate Xfinity store in August of 2021. She changed my husband’s mobile phone into my name. She did not ask me for a death certificate or put me through an estate department or anything like that. I have had nothing but trouble with my xfinity account since then. My xfinity landline voice mail completely stopped working. After my cell phone bill is paid, the email says, “Hi, John!” and goes on to say that he has paid the bill. My list of contacts has disappeared. I seem to be unable to change the two-step verification from the mobile phone that used to be his to mine. They create problem tickets for me that they never solve.
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