Visitor
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1 Message
transfer of comcast wires to new PG&E pole installed on 10/29/25
Hi, I live at [Edited: "Personal Information"]. PG&E installed a new pole right next to an old pole that had their wires and comcasts attached. They left the old pole standing with just your wires attached. Now two pole are next to each other. When will Comcast attached their wires/equipment to the new pole? Thanks, Len [Edited: "Personal Information"]
XfinityRay
Official Employee
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3.4K Messages
6 hours ago
Hi there, @user_7x3b46! We are happy to further assist you with the line being moved to the new pole. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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