Visitor
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1 Message
Transfer of Account
Can you please tell me if the transfer of my account was approved? I did all paperwork and it’s submitted.
Visitor
•
1 Message
Can you please tell me if the transfer of my account was approved? I did all paperwork and it’s submitted.
XfinityTonya
Official Employee
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27 Messages
25 minutes ago
Good morning@user_a6cy09,
Thank you for reaching out to us here on Xfinity Forums! You’ve reached the right place, and I’d be happy to look into the transfer of ownership and check its current status for you.
To securely access the account and review the details, we’ll need to move the conversation to Direct Message. From there, we can take a closer look and determine the next steps.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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