Visitor
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1 Message
Transfer of account after death of primary
My husband was the primary account holder and he died late last year. I sent in the ACR affidavit and the death certificate on 27 January, but I have not heard anything back. What else do I need to do to get the account changed over to me?
XfinityMary
Official Employee
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271 Messages
3 years ago
Good afternoon, @user_df0704! I appreciate you taking the time reach out for an update with the account transfer. Our team would be more than happy to review the account and provide an update. For help, can you please send our team a Private Chat Message with your full name and address? To send us a Private Chat Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a chat session.
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