Visitor
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1 Message
transfer number to a new phone
I am trying to set up a new pixel 7a but the xfinity website keeps pairing the esim to the wrong IMEI number. No matter how often I enter the correct number, niothing changes - how do I get out of this loop?
XfinityJohnG
Official Employee
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2.6K Messages
7 months ago
Thank you for reaching out to our team here. I will be happy to take a look at any activation issue from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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