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1000_Julys
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Monday, June 10th, 2024 5:11 AM

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TRANSFER MY SERVICE!!!

Why is moving my service to my new address so difficult. You advertise that’s it’s seamless. If this isn’t resolved by EOD today, I’m looking for a new provider. Please call, text, or email me ASAP. [Edited: "Personal Information"]. Old service address is [Edited: "Personal Information"]. I will provide my new address when someone contacts me. I have spent hours on this this week and it’s infuriating! It seems like no one cares. I look forward to getting this resolved ASAP. Thank you.

Question

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Updated 

1 year ago

 • Edited

35

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ccRuben

Retired Employee

 • 

729 Messages

1 year ago

 

1000_Julys We will be happy to help you get this addressed. Please take a moment to send a direct message.
Since we would need your personal info, would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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