Transfer internet to new address

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello, @user_e79408. Thank you for reaching out over Xfinity forums for support, you have contacted the right place for assistance. I would like to investigate this further for you to see about locating the new address in our system. From experience, if the address is a new build construction location and hasn't been updated from USPS our system wouldn't recognize it. 

We may need to open a serviceability ticket if after investigation it is found we service the address, but isn't recognized, and I can definitely assist with that process.

Since I will need to gather some information we don't want to share in our public conversation, I would need for you to send a DM: 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.