masoltys's profile

New Poster

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2 Messages

Wed, Dec 9, 2020 6:00 AM

Transfer Email Address to Remaining Comcast Account

I had two Comcast accounts (in different states).  I canceled the one account yesterday and would like to transfer a primary email address & secondary email address to my remaining Comcast account.  I saw that @ComcastJoeTru has helped a number of people out with this particular topic.  Is he able to help me out with this?  

 

Thank you!

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Accepted Solution

Official Employee

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839 Messages

6 m ago

Hi there, here are the instructions:

 

1. Sign into your current account and go to https://customer.xfinity.com/users and invite your old @comcast.net account and repeat for any secondary email addresses.

Then accept the invite, and you're linked across both accounts.

 

You can then Transfer administrative rights to whichever profile you want to be the primary.

https://www.xfinity.com/support/articles/change-your-primary-account-user

 

Instructions can be found here:

https://www.xfinity.com/support/articles/link-separate-xfinity-accounts-in-my-account

 

You can unlink yourself from your original account as well from here:

https://customer.xfinity.com/#/settings/account/linked-accounts 

 

 


@masoltys wrote:

I had two Comcast accounts (in different states).  I canceled the one account yesterday and would like to transfer a primary email address & secondary email address to my remaining Comcast account.  I saw that @ComcastJoeTru has helped a number of people out with this particular topic.  Is he able to help me out with this?  

 

Thank you!


 

New Poster

 • 

2 Messages

6 m ago

Thank you Joe!   This worked like a charm.  Appreciate the quick and complete answer.  

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