N

Visitor

 • 

1 Message

Sat, Jul 31, 2021 7:05 PM

Transfer Comcast Lines to New Pole

PG&E replaced the utility pole in front of my house in late February.  They advised us that Comcast was notified they need to move their equipment, but this hasn't occurred despite five months passing.  How do we get Comcast to address this and move the equipment?  This is a safety issue (leftover portion of old pole rotting) as well as eyesore.

Responses

Official Employee

 • 

2.9K Messages

2 m ago

Hello, @noxjon!

What a mess! It's a good thing you reached out to us here about this, we can absolutely help you get that cleaned up and moved to the new pole. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 

 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

New to the Community?

Start Here