Visitor
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1 Message
Transfer account to new person
I recently moved out of my apartment and want to transfer the xfinity internet account to my old roommate who is still living there. I saw this information in a different post suggesting how to get this done which recommended me first creating a post here before I could send a direct message:
"We can set up an Account Change Request ticket to transfer ownership. There is a form that you both would need to fill out and then upload through a secure link that will be emailed to you. You can fill out your portion then scan and send it to your roommate to fill out their portion since you are not near each other.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message"
What do I need to do next in order to transfer the account? Thanks!
XfinityMelinda
Official Employee
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424 Messages
4 hours ago
Hello @user_2enbj9, and thanks for posting on our Xfinity Community Forum! You came to the right place for help in transferring your account to a new person! Yes, there is a form that you both would need to fill out and yes, the instructions you found are just what needs to be followed.
More on the process can be found in our helpful article: https://www.xfinity.com/support/articles/account-ownership-change
To get the process started, we will need to gather some personal information from you. When you are ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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