Transfer account ownership

I need to transfer the account to my roommate as I am moving. I have called, been in the chat and tried all the links I have found in this forum and no help.
the xfinity customer service line disconnects you after clicking through automated options and the transfer process is for bereavement cases only. I just need my roommate to take over the account. How do I do this? Is there anything real life human customer service person I can speak to to resolve this?

Responses

XfinityEricB

Official Employee

•

2.1K Messages

2 months ago

user_5ilkdi Thanks for reaching out for information on how to do a change of responsibilty for your account. You can do so 2 different ways. If it needs to be done soon, you and your roommate can go into one of our Xfinity stores together to get this done the same day. We can also submit a ticket for you that will go to our team that handles these requests remotely. It will take much longer as they will need you to fill out a form, and email in documentation for both you and your roommate for security purposes. If you would like me to put in a ticket for you, please let me know.

2

0

U

user_lfw1py

1 Message

@XfinityEricB Hi! I have the exact same issue (need to transfer ownership to a roommate). Can you open a ticket for me? Thank you!

Like

Reply

10 days ago

0

XfinityAngie

Official Employee

•

1.8K Messages

user_lfw1py, Thank you for reaching out to Xfinity Support. I would be happy to help.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick