Transcript of chat

Thanks! I went to the My Account page, but there is no obvious way to download a transcript. Could you provide the steps I need to take? I looked in the sitemap, but it wasn't obvious there, either.

There is no step-by-step process, but records for chats can be requested using the Xfinity Assistant.

The Xfinity Assistant was no help, but I spent another 30 minutes in the chat talking to someone who was from "the chat team". They told me there is no way to recover the chat. No one can find any record of the discounts I was offered, and the best I could get is a $10/month Loyalty Discount for 12 months (after over 20 years as a customer) and plenty of upsell to Xfinity Mobile. 

Xfinity Assistant doesn't help at all. I entered a chat with a member of "the chat team", and he said there is no way to recover the chat.

Hello, @saswan13, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.