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mseibel
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Regular Visitor

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6 Messages

Sunday, November 19th, 2023 11:15 PM

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Transcript from chat has all numbers replaced with ### in User responses

When I download a chat at the completion, by pressing Download Transcription, I find that the system has replaced all numbers in my responses with "#####". This is very confusing and makes the transcript far less useful for recalling what was discussed. 

MIKE (11/19/2023, 08:42:44 PM): "Look at the July ##th bill --- the total $### is what is ..."
Agent (11/19/2023, 08:43:10 PM): "Yes I'm checking now thank you for letting me know then "
Agent (11/19/2023, 08:43:39 PM): "Yeah that is your last bill on file "
MIKE (11/19/2023, 08:44:16 PM): "That bill (July billing date) was about $### and my DVR worked :-)"
MIKE (11/19/2023, 08:45:31 PM): "It was ## hr max"

Question

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Updated 

1 year ago

 • Edited

99

2

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XfinityAnthonyT

Official Employee

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1K Messages

1 year ago

Hey there, sorry to hear you are not satisfied with how the transcripts download, alternatively, you are welcome to screenshot the conversations instead.

3

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mseibel

Regular Visitor

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6 Messages

When you finish a 3 hour unsuccessful chat, scrolling through all the pages and screenshotting them is silly and just adds to the frustration. I did not realize the transcript was a mess until I came back to read it. Since then I notice all transcripts have been numerically censored.

Someone at Xfinity apparently paid a programmer to censor the numbers in the transcripts for some misguided reason...

1 year ago

0

user_sw0php

1 Message

The same thing happened to me. The whole experience is very frustrating. It seemed suspicious b/c I had a similar transcript that I was referencing in my chat and that was fine... it was almost like it was intentional so I would not have any proof of what was promised.

1 year ago

0

XfinityBenjaminM

Official Employee

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2K Messages

@user_sw0php Hello! If you are still in need of any assistance, please send us a Direct Message with your full name and address? Here are instrucitons on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

1 year ago

I am sorry that has added to your frustration, unfortunately there would be no way around that other than the screenshotting. If any issues arise from that conversation we are always right here on the forums for you to fix anything!

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