Hello @user_g5f67r thanks for reaching out on our Xfinity Forums. In order to get an account changed over into someone else's name, the current account holder and the new account holder must both fill out the account change request form which can be found here: Link and then go into a local store together to provide the additional documentation as well as this form. Once these steps have been completed the change will occur! Though if you have more questions, check out our Account Change Request FAQs here: Change ownership of an Xfinity account
Please let us know if that works for you. Otherwise, if you need further assistance, our team is more than happy to help!
EG
Expert
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116.1K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAbel
Official Employee
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28 Messages
2 hours ago
Hello @user_g5f67r thanks for reaching out on our Xfinity Forums. In order to get an account changed over into someone else's name, the current account holder and the new account holder must both fill out the account change request form which can be found here: Link and then go into a local store together to provide the additional documentation as well as this form. Once these steps have been completed the change will occur! Though if you have more questions, check out our Account Change Request FAQs here: Change ownership of an Xfinity account
Please let us know if that works for you. Otherwise, if you need further assistance, our team is more than happy to help!
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