Traitors Sweepstakes form issue

@XfinityMatthew​ I get a notification that says “sorry this benefit isn’t available” 

@user_dfzy9n​ can you see the screenshot here

Go ahead and send us a DM with your full name and service address. We will check if it shows already redeemed. If not we can reach out via a ticket to our membership team for you.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "Start New Conversation" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 
How to: Direct messaging withing the forum.

Actually it’s working now!!

Even better! Sounds like an awesome trip and prize. Got my fingers crossed for you.