Hi, @user_dnwiin! Thanks for taking the time out of your day to contact XFINITY over our forums page for help with transferring services to your new address. Congrats on the move by the way. You've knocked on the right virtual door for support. We can assist. When transferring service, have you tried our most seamless digital option online? Here is a great link to moving your service to a new location. I have also included the steps below. Please let me know if this helps.
1. Sign in to My Account. Visit www.xfinity.com/moving and click Get Started. Note: You can also reach this page by clicking Move or Transfer Service under the Common Solutions section of My Account, or by clicking Move My Services on the xfinity.com footer.
2. Enter the date you would like to stop service at your current address, the best phone number to reach you, and your new address. Then, click Keep Moving.
3. You can make changes to your plan. Once you’ve made a choice, just click Keep Moving
4. Next, we’ll show your installation options. Depending on your plan and equipment, you may be asked to choose between self-installation and professional installation. If you select self-installation, you’ll need to select the date to start services at your new address. Your current equipment will be displayed along with a link to installation guides. If professional installation is selected, you'll be asked to choose a date and two-hour timeframe for a technician to arrive. Click Keep Moving after specifying the installation details.
5. Next, you’ll see a review of your move information, including addresses, equipment, and any plan changes or payments due. Check the box at the bottom of the page to accept the terms of service, then click Submit Order to complete the order process.
That’s it! After your order is submitted, you’ll see a confirmation page. This page provides a Moving Summary with all of the information you’ll need for your move.
XfinityGabriel
Official Employee
•
2.2K Messages
1 year ago
Hi, @user_dnwiin! Thanks for taking the time out of your day to contact XFINITY over our forums page for help with transferring services to your new address. Congrats on the move by the way. You've knocked on the right virtual door for support. We can assist. When transferring service, have you tried our most seamless digital option online? Here is a great link to moving your service to a new location. I have also included the steps below. Please let me know if this helps.
1. Sign in to My Account. Visit www.xfinity.com/moving and click Get Started. Note: You can also reach this page by clicking Move or Transfer Service under the Common Solutions section of My Account, or by clicking Move My Services on the xfinity.com footer.
2. Enter the date you would like to stop service at your current address, the best phone number to reach you, and your new address. Then, click Keep Moving.
3. You can make changes to your plan. Once you’ve made a choice, just click Keep Moving
4. Next, we’ll show your installation options. Depending on your plan and equipment, you may be asked to choose between self-installation and professional installation. If you select self-installation, you’ll need to select the date to start services at your new address. Your current equipment will be displayed along with a link to installation guides. If professional installation is selected, you'll be asked to choose a date and two-hour timeframe for a technician to arrive. Click Keep Moving after specifying the installation details.
5. Next, you’ll see a review of your move information, including addresses, equipment, and any plan changes or payments due. Check the box at the bottom of the page to accept the terms of service, then click Submit Order to complete the order process.
That’s it! After your order is submitted, you’ll see a confirmation page. This page provides a Moving Summary with all of the information you’ll need for your move.
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