Trade-in offer cancelled after trade-in was accepted??

user_q73uo5 Hello, and thank you for reaching out via our Xfinity Community Forums. I can understand how upsetting it would be to have a trade-in offer cancelled after your phone was already accepted and to be missing those promised payments. That's definitely not the experience we want you to have. Please know that I'm truly sorry you're going through this and for the inconvenience and worry this has caused. Let's take a closer look at what happened here.

I'd be happy to review your account details and the documentation you have regarding the trade-in offer. My goal is to understand exactly what occurred and work with you to find a resolution as quickly as possible, ensuring you receive the correct promotions on your account. 

 

To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

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