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user_o2kwgh
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Visitor

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1 Message

10/30/2026 10:42 PM

Trade in

Hello, I need a clear answer about my iPhone 12 and iPhone 13 trade-ins.

I shipped both phones on October 17, and tracking confirms delivery on October 23. Assurant also verbally confirmed receiving both devices.

I’ve contacted Xfinity twice through chat and completed account verification, but I still haven’t received a direct answer.

Can you please confirm whether both phones were actually received by Assurant?

I’m only asking for confirmation of receipt, not the processing timeline or billing credits. Thank you.

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1 hour ago

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XfinitySara

Official Employee

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3K Messages

1 hour ago

We can definitely take a look and let you know what we're able to confirm, @user_o2kwgh! Thank you for creating a post and reaching out to the Digital Care Team. Could you please send our team a direct message to continue?

 

How to send us a direct message:  

  1. Click "Sign In" if necessary.  
  2. Click the "Direct Messaging" icon.  
  3. Click the "Start new conversation" (pencil and paper) icon.  
  4. In the "To:" line, type "Xfinity Support".  
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line.  
  7. Type your message in the text area near the bottom of the window.  
  8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!  

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