Trade in

Hello, I need a clear answer about my iPhone 12 and iPhone 13 trade-ins.

I shipped both phones on October 17, and tracking confirms delivery on October 23. Assurant also verbally confirmed receiving both devices.

I’ve contacted Xfinity twice through chat and completed account verification, but I still haven’t received a direct answer.

Can you please confirm whether both phones were actually received by Assurant?

I’m only asking for confirmation of receipt, not the processing timeline or billing credits. Thank you.