Visitor

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1 Message

10/05/2026 8:37 PM

Trade in

My phone was denied as unreliable for trade in and now it's trying to make me pay two phones, the phone has not arrived yet as its still stuck in shipping I want this to be rechecked so I get that promotion. <Edited: Personal Information>

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Official Employee

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1.1K Messages

3 hours ago

Unfortunately we do not determine the liability of your device. You will need to reach out to Assurant at 1-855-884-9771, for a redetermination and a better understanding of your trade in device. 

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