Visitor

 • 

1 Message

Wednesday, November 19th, 2025 9:56 AM

Trade in not credited

I joined buy out plan last aug. 17 and did trade in 3 units from verizon, trade in offer was $829.99 for each phone but i only got $300++, please i need assistance on this

Oldest First
Selected Oldest First

Official Employee

 • 

3.7K Messages

5 hours ago

 

jdeg9 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to take a look and see how we can assist you with your trade in concern and the amount you received. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

(edited)

forum icon

New to the Community?

Start Here