Trade in device [Edit]

I reported this issue to Xfinity customer care on March 2nd and March 8th 2025. I have been told by the executives that Xfinity is in touch with USPS and had a revised delivery date as March 28th 2025. So, they added a manual credit and told that the auto trade in will be auto applied from next month. In April 2025, I did reached out to the Xfinity customer care again as the Trade in was not auto applied. I was again told the same that Xfinity trade-in team is looking into this issue and applied the manual credit and assured that Trade-in credit will be auto applied here onwards.

And out of blue, on May 16th, I got a mail saying that my Trade-in got cancelled. I reached out to the customer support team immediately and the response is that "It was by mistake. You don't have to worry as we are able to see the trade-in credit auto applied". I double checked on the same and they assured that there is no action item on my end.

On June 1st 2025, I still see that Trade-in credit is not applied and contacted Customer care folks, they all of sudden throwing blame on me saying that it was my responsibility and cannot apply Trade-in. I explained everything but they denied. I again spoke to an executive named David and he told me that till the USPS tracking gets resolved, they will be manually applying for trade-in credit and also assures that Xfinity will take care of Trade-in device and I will be getting credit as usual.

Note: Please do check my account and audit details to prove that I have been in constant touch Xfinity Customers support team.

Thank you for all the information. Please send us a direct message with your full name and the address and we can take a look at everything and get this escalated properly for you.

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I have left an in detail message as per your directions. I'm hoping for a positive resolution. Thank you.