Visitor
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1 Message
Trade in deadline
Hello. I sent my trade-in and tracking confirmation was delivered on 10.22.26 but when i logged into my account to check the status. It is now saying my trade in offered expired, 10.26. Any idea why there is a gap with Assurant and Xfinity?
XfinityLinda
Official Employee
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2.9K Messages
10 hours ago
Thanks for meeting us here in our community about your trade-in concerns, @user_x8jxol. It can take a few days to process, but we'll gladly look into this for you. Please send us a Direct Message with your name and complete service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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