Visitor
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1 Message
Tracking New Modem
Hello! I placed an online order from Xfinity about a new modem being brought to my house and haven't heard anything. Is it 2-3 business days or 5-7? It told me that there will be a monthly fee for the old router if I don't return it within 30 day. Just want to see what's the update. Thank you!
XfinitySeth
Official Employee
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137 Messages
1 day ago
Hi there user_vfdsr1 👋 I'm excited to hear you're expecting a new modem, and appreciate you being an active member of our community in looking for support! Typically, equipment should be received or delivered to your home within 3-5 business days after the order has been placed, with an email including tracking details being sent to you a day or so after order placement. Has the primary email address for your Xfinity account received any tracking info?
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