Owlan33's profile

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Sun, Dec 20, 2020 1:00 PM

Tracking modem(self setup)

It has been several days since I have set up new account but waiting on modem. How can I track delivery using "my account"?



Official Employee


6.3K Messages

6 m ago

Hello Owlan33, thank you for reaching out to us here with this concern. 


We'll send you an email when your order has shipped. In the meantime, if you want to check the delivery status of an Xfinity Mobile phone or accessory, you can visit Billing within your Xfinity Mobile account. Select your order to view:

  • Your order processing status
  • The estimated delivery date
  • Whether the shipment has been delivered
  • A link to the FedEx site for additional tracking information

You can also track the delivery status of a new device order from the Activation page in My Account.

I am an Official Comcast Employee.
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