Skip to main content

    Support

    Offers

U
user_0mxfij
1st Topic

Visitor

 • 

1 Message

Tuesday, April 29th, 2025 10:37 AM

Tracking Information on Recent Order

I placed an order last week but have not yet received a tracking number. As a result, I’m uncertain when—or if—my equipment will arrive at all.

Question

 • 

Updated 

1 month ago

22

1

0

XfinityOrlandoM

Official Employee

 • 

2.2K Messages

2 months ago

@user_0mxfij

 

 

Thanks for reaching out to us, I do apologize for any inconvenience I'm not receiving the tracking information. Let's take a deeper look at your account to see what the status is. Please send me a direct message including your name and complete service address to get started

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your me your message

3

0

user_s4l523

Visitor

 • 

2 Messages

I need help to change delivery address for my new phone to be delivered 

Like

Reply

1 month ago

0

user_s4l523

Visitor

 • 

2 Messages

Where's my phone I ordered 

Like

Reply

1 month ago

0

XfinityKassie

Official Employee

 • 

1.8K Messages

@user_s4l523 Good morning! Thank you for reaching out to our Xfinity Forums Team. I can see how it would be alarming not receiving your phone yet. Fro security purposes, the delivery address would be the address that is list on your account. I'd be happy to look into your order, and provide any shipment updates. To begin, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here