U

Visitor

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1 Message

Tuesday, April 29th, 2025 10:37 AM

Tracking Information on Recent Order

I placed an order last week but have not yet received a tracking number. As a result, I’m uncertain when—or if—my equipment will arrive at all.

Official Employee

 • 

2K Messages

3 days ago

@user_0mxfij

 

 

Thanks for reaching out to us, I do apologize for any inconvenience I'm not receiving the tracking information. Let's take a deeper look at your account to see what the status is. Please send me a direct message including your name and complete service address to get started

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your me your message
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