Visitor
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2 Messages
Tracking information for Order # [Edited: "Personal Information"]
Equipment ordered June 7, 2023. Status shows In Progress. Never received email it had been shipped.
Impossible to met Xfinity deadline when you don't send the replacement equipment.
Account [Edited: "Personal Information"]
EG
Expert
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110K Messages
2 years ago
The concern is not "X1" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.1K Messages
2 years ago
Hello @user_f26e66, and thanks for reaching out about your shipping details. I would be happy to look into the shipping, and see what is going on.
Can you send us a direct message with your full name, name of account holder (if different), and service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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