Visitor
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1 Message
total unmitigated incompetence
30 year customer here—headed straight out the door. comcast can’t find competent people to work for it. not customer service; certainly not repair technicians nor administration. nine hours, 40 minutes one on one and the situation just gets worse. they’ve collectively destroyed my email, cell phone & land line. nothing works.
i’ve had it.
strongly advise anyone planning on signing up to rethink that decision. go anywhere else, fast.
XfinityAdrienne
Official Employee
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1.9K Messages
2 hours ago
Good Morning, @user_isf0g4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your service, email and cell phone concerns, it certainly is not what we want for our customers. I would be more than happy to look into the account. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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