Visitor

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1 Message

Wednesday, December 31st, 2025 7:31 PM

Total unacceptable help

For Five weeks I have not been able to get a channel I watch everyday and enjoy. Numerous phone calls have been made and a tech has been out 3 times. Last Friday 12-26-25 came out and installed new recievers in my livingrooom,kitchen and bedroom. After doing so I could not get any channels. I was without television for 24 hours till he was called and came back out the next day. Now I have tv in the living room but not in kitchen or bedroom. I am 85 years old and tv is my entertainment and I feel I have been pushed aside!!! 

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Official Employee

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1.9K Messages

4 hours ago

 

user_olr7ek Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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