New Poster
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1 Message
Total Service Outage
This is day 3 of our family's absolute blackout. No internet, no landline phones, no cable television, nada. Furious is an understatement. Status page is a joke and we've heard nothing from anyone via text alerts. Please do something.
Responses
ComcastRob
Official Employee
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268 Messages
5 m ago
@Cemeteryink
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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