Visitor
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3 Messages
Total Outage, No Restoration Until 5 PM — Requesting Credit and Escalation
I am filing a formal complaint regarding a total internet outage at my account, with no restoration until 5 PM. This is a service failure I am paying for and not receiving. I am documenting this outage with a timestamp and requesting a service credit for the full downtime.
If this is not resolved and credited today, I will be filing a complaint with the FCC and escalating to the Comcast corporate office, and I am actively evaluating cancellation of my service. Please escalate this to a supervisor and provide a case number and callback number.
EG
Expert
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120.1K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.6K Messages
2 hours ago
Hello, @user_eqlpbh I can understand how frustrating it is when services are down for an extended amount of time. May I ask what was the total amount of hours for the service interruption? Did you know you could go to our technical support page to request a credit for a service impacting event. It's quick and hassle-free, so you don't have to wait.
To request a credit for a service interruption with Xfinity, follow these steps:
If eligible, a credit will be automatically added to your account. You can also text OUT to 266278 to check for outages and request text updates on service restoration.
For more details see: https://www.xfinity.com/support/articles/check-service-outage
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