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fitggs33
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Tuesday, May 7th, 2024 1:54 PM

Too many old accounts

I need help trying to get rid of some of these accounts that are old. I just need one account the new one on there

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23 days ago

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XfinityEricB

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1.6K Messages

6 months ago

 

fitggs33 Thanks for reaching out for assistance with unlinking old accounts from your profile. If it is just information on how that you need, this will walk you through it https://www.xfinity.com/support/articles/switching-between-multiple-accounts. If you are getting any errors when trying to get it unlinked, please let us know. 

 

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user_ueuieg

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I'm having the same problem but it's not that I want to unlink them, it's that I have 4 different logins/passwords - 2 for Comcast and 1 for customer.xfinity.com and 1 for idm.xfinity.com. My old passwords are not secure so I would like to delete the old accounts/passwords but Xfinity just keeps rerouting me to my main Xfinity account. How do I delete my old Comcast accounts so that data no longer exists. 

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23 days ago

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XfinityRaul

Official Employee

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1.5K Messages

@user_ueuieg Unlinking the accounts would be the best solution to prevent the system from rerouting you to the main Xfinity account. The link my colleague shared will help guide you through the steps https://www.xfinity.com/support/articles/switching-between-multiple-accounts.

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23 days ago

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