Hello, @user_8zuzco! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
And if you still need our assistance in any way, you've come to the right place! Our Digital Care Team is awesome to work with because we'll always be willing to double-check your plan options and help in any way we can :)
Xfinity just called me to do a survey yesterday. They asked me if I had any problems with my service and I said yes, there are too many outages and they are frequent. I have to restart my modem 5 to 8 times a week and I pay $120 a month for this internet. It's ridiculous. Now I have to go with a different company because Xfinity just wants to take your money and give you nothing for it.
Thank you for your feedback and for joining the Xfinity Forums community, user_v88fvt. This is not the feeling we want for anyone and our team is here to help in every way we can. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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XfinitySara
Official Employee
•
1.7K Messages
6 months ago
Hello, @user_8zuzco! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
And if you still need our assistance in any way, you've come to the right place! Our Digital Care Team is awesome to work with because we'll always be willing to double-check your plan options and help in any way we can :)
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user_v88fvt
Visitor
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1 Message
13 days ago
Xfinity just called me to do a survey yesterday. They asked me if I had any problems with my service and I said yes, there are too many outages and they are frequent. I have to restart my modem 5 to 8 times a week and I pay $120 a month for this internet. It's ridiculous. Now I have to go with a different company because Xfinity just wants to take your money and give you nothing for it.
(edited)
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